Legal

Terms

Last updated: 21 October 2026

Scope

These terms apply to all contracts between retail butlers GmbH, Fuchsweg 3/1, 5400 Hallein, Austria (FN 487656 t, Landesgericht Salzburg), and its customers about the use of OrderStation. OrderStation is offered to businesses within the meaning of § 1 Consumer Protection Act (KSchG). Terms of the customer apply only if we agree to them in writing.

The service

OrderStation takes orders for your restaurant or café and shows them to your kitchen and your staff. It is provided by retail butlers GmbH. It is not a point of sale and does not issue fiscal receipts.

The contract is formed when we activate your account or confirm your order in writing; email is sufficient. We may further develop features, user interface and technology as long as the overall character of the service stays the same, and we may engage qualified subcontractors.

Plans

The Free plan is free for up to two locations and twenty menu items and does not include checkout. Paid plans are billed per location and month in euro. Upgrades take effect immediately, downgrades at the next billing date.

Prices are exclusive of statutory VAT unless stated otherwise. Recurring fees are charged in advance. If a payment is late, we may block access after a reminder and a reasonable grace period; the agreed fees remain due.

Right of use

For the term of the contract you receive a non-exclusive, non-transferable right to use OrderStation for the locations of your plan. You may not copy, modify, decompile or reverse engineer the software except where mandatory law allows it (§§ 40d, 40e UrhG). All rights in the software remain with retail butlers GmbH.

Your duties

You are responsible for the content you enter, such as menus, prices and allergen information, and for its lawfulness. Keep your access credentials and device codes confidential and tell us without delay if they are lost or misused. You provide suitable devices, browsers and an internet connection.

Your data

Your menus, orders and settings remain yours. We keep them in a database dedicated to your account and use them only to provide the service. You can export or delete them. Where we process personal data on your behalf, we conclude a data processing agreement pursuant to Article 28 GDPR. How we handle personal data as controller is described in the privacy policy.

Availability

We aim for the service to be available at all times and tell you in advance about planned maintenance. Guest-facing pages are designed to keep working through brief interruptions. Outages caused by force majeure, your internet connection, power failures or third-party providers are outside our responsibility.

Warranty

When used as intended, OrderStation materially provides the functions described on this website. Report defects without delay. We remedy them within a reasonable period. The warranty period is six months; the presumption rule of § 924 ABGB does not apply.

Liability

We are liable without limitation for intent and gross negligence. For slight negligence we are liable only for the breach of material contractual obligations, limited to the foreseeable damage typical for this type of contract. Liability for lost profit, indirect and consequential damage, third-party claims and loss of data is excluded unless caused by intent or gross negligence. Our total liability per damaging event is limited to the fees received in the preceding twelve months for the affected service. These limits do not apply to injury to life, body or health or to claims under the Product Liability Act. Claims for damages become time-barred six months after you learn of the damage and the party responsible, and in any event three years after the damaging event.

Confidentiality

Both parties treat confidential information of the other party as confidential and use it only to perform the contract. This does not apply to information that is public, was already known, or must be disclosed by law or by order of an authority.

Termination

Paid plans can be terminated by either party with three months' notice to the end of a calendar month. The Free plan can be ended at any time. Notice of termination is given in writing; email is sufficient.

After the end of the contract we make your data available to you in a common, machine-readable format for 30 days and delete it afterwards, unless statutory retention obligations require otherwise. The right to terminate for good cause remains unaffected, in particular for payment default of more than 30 days after a reminder or a material breach that is not remedied after a warning.

Final provisions

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The place of performance is Hallein. The court with subject-matter jurisdiction for 5400 Hallein has exclusive jurisdiction. Should a provision be invalid, the remaining provisions stay valid and the invalid one is replaced by a valid provision that comes closest to its commercial purpose. We may amend these terms with effect for the future and tell you at least six weeks in advance; if you do not object within six weeks, the amendment is deemed accepted, and we point this out in the notice.